FAQ / COVID-19

Wearing a mask is mandatory in the ski chalet as well as in the lifts, whether in a chair or in the gondola, and when it is impossible to respect the 2 meters distance. Don't forget it in your car!

For children from 2 to 12 years old, wearing a mask is recommended, but not mandatory.

Hand sanitation stations will be installed at several locations on the site, including at the entrance of each building and in the waiting lines for the ascent and descent of the hybrid lift.

All equipment, surfaces and common areas are cleaned and disinfected frequently, in accordance with the requirements of government authorities. The lift chairs are cleaned before going down and disinfected at the end of each day.

If you are exhibiting symptoms of COVID-19, you have to stay home for everyone's health and safety.

Exceptionally this year, you will have to be a maximum of 3 people in our chairs or 4 people in our gondola, unless you are all members of the same family. In that case, you can be 6 persons in the chairs or 8 in the gondolas.

This year, in order to limit gatherings at the base of the lift, we have established a time slot process. Thus, you must book in advance the time at which you wish to board our gondolas or chairs by purchasing your ticket online, here.

It is possible to buy your ticket on site, but some time slots may unfortunately be full. That’s why it’s best to do it online ahead of time.

With your ticket, you can go back down at the desired time, before 4:45 p.m.

This year, the lift ticket is only valid for 1 round trip (1 ascent and 1 descent). We want to limit round trips and allow better circulation of our customers for your safety.

A parking fee of $ 10 per car will be charged (in cash or by credit card).

If you purchased your lift ticket, parking will cost you $ 5.

If you wish to purchase your lift ticket on site afterwards, a discount of $ 5 will be offered to you at the ticket office on the price of your lift, by presenting your previously paid parking coupon.

Access to the Giroux Est parking lot will be free at all times.

Access to the mountain for hiking for example is free and you don't need to book a time slot to get there. The time slot reservation is only necessary for the hybrid lift. However, you will have to pay your parking fee as mentioned above.

To hike the mountain, we recommend sports shoes or walking boots, as well as comfortable sports clothes. You're guaranteed to burn off some energy, so make sure you breathe well in your clothes and have a bottle of water and maybe a snack.

Visit our hiking section and download our hiking map to find out the routes offered, in addition to finding the approximate time for ascent each of our trails.

The chalet will be accessible during the Flambée des couleurs. It will also be possible to use the bathrooms or to sit inside, respecting health and safety measures.

Chemical toilets are also located at the bottom and at the top of the mountain.

It is forbidden to ride a mountain bike in Mont-Orford. You can go to the Sépaq to practice this sport.

Dogs are allowed with a leash on the Flambée des Couleurs site. However, they are prohibited in the lifts (chairs or gondolas), even if they fit in a backpack, and in the ski chalet (or any building).

It is forbidden to fly a personal drone in the mountains for safety reasons. On the other hand, take out your camera, our views are magnificent!