COVID-19 preventive measures

Come and pick up your season card now. Your vaccination passport will be verified at that moment, so your season card will serve as proof of vaccination and register for the season!

• Present yourself Monday to Sunday from 8:30 a.m. to 4:30 p.m. now at the customer service counter.
• Have your vaccination passport and an identity document handy.
• If you have a family or couple subscription, each member of your subscription must be present to validate their vaccination passport.
• Smile, your season has officially started!

It is also possible to obtain your season card during the season at your first visit to the mountain. In this case, it can takes few minutes!

Yes. In order to ensure a pleasant and safe season, the vaccination passport is required for those 13 years of age and over. The passport must be accompanied by official proof of identity.

For those who have purchased a season pass, but do not have a vaccination passport, it is possible to take advantage of the guaranteed season program. This program allows you to postpone your subscription at no additional cost to next season! In order to have access to this program, you can make your request before December 15th. Learn more about the guaranteed season program.

You can also request a refund by contacting customer service before December 15 at 819 843-6548 ext: 8308 or by email at info@orford.com.

We ask you to be courteous to our employees who will respond to you. We apply government and public health directives and our teams are committed to providing you with the most enjoyable experience! Many thanks for your patience and respect.

Yes. People who do not reside in Quebec must also present their proof of vaccination provided by their country or Canadian province, as well as proof of identity with photo and address outside Quebec. For more info: quebec.ca

Yes. Anyone 13 years of age and over, walking on the territory of the Mont-Orford mountain, must have a vaccination passport. The vaccination passport must be accompanied by official proof of identity.

Daily tickets will be on sale at the station only to allow us to validate your vaccination passport.

As for season members, their proof of vaccination will be verified when they hand over their season pass (physically) at the mountain. Afterwards, during your visit to the mountain, it will suffice to show your ski pass to access the site. You will no longer be asked for the vaccination passport.

Yes. The vaccination passport will be required to practice alpine hiking. Passports for daily customers will be checked only once a day, upon arrival at the station.

The same principle as for the season passes applies, that is to say that your passport will be validated only when you come to collect your pass at the resort.

Daily tickets will be on sale at the station only to allow us to validate your vaccination passport.

Yes. In order to ensure visitors' vaccination passports, we are going to create a visitor's daily ticket at $ 0. More information will follow.

Face coverings are compulsory in the gondola, since it is a closed place, even if you are in the same bubble.

Wearing a face covering is recommended in outside queues and in chairs.

For any person over 10 years old, face coverings are mandatory in the gondola lifts as well as in all interior spaces such as rental, hall, toilets, travel areas, queues, our restaurants and dining rooms. It is possible to remove your face cover while seated to eat and drink.

You can remove your face covering in food courts while you are seated and eating.

Neck warmer, buff or high collar will no longer be accepted as a face covering.
You will need to have a procedural mask or a homemade mask that covers your nose and mouth

Our chair lifts are operating at full capacity. You do not have to come from the same bubble to board the same chair or gondola.

The gondola operates at 50% of its capacity, so 4 people maximum, or people from the same family bubble.

Since it is a closed environment, wearing a face cover inside the gondola is mandatory (even if you are in the same bubble). To increase air circulation, the windows will remain half-open. In addition, daily cleaning of the contact surfaces will be done inside the gondola lifts.

The gondola operates at 50% of its capacity, so 4 people maximum, or people from the same family bubble.

No. Thanks to the passport, there is no limit to outside visitors.
Our restaurants, bar and chalet will be able to accommodate 50% of is capacity while respecting the distance of one meter between each table and each client.

Exterior: As much as possible, physical distancing guidelines must be respected.

All indoor aeras, like Slalom Pub and Cafeteria and hall : A distance of 1 meter will be in effect (1 meter between each table or a plexiglass will be installed).

Yes. All courses will take place this year, including private lessons, group lessons, those for adults and those for children.

The groups will be composed, as far as possible, of the same participants for the duration of the 8-week programs. In addition, we recommend the formation of stable subgroups in the ski lifts, as well as the face covering for skiers aged 3 and over (indoor).

Our instructors are committed to disinfecting their hands as often as possible and to keep the face covering on at all times when they are in use.

Yes. The loan of ski or snowboard equipment would be allowed and the equipment will be disinfected between each use. In addition, frequently touched surfaces will be cleaned regularly.

Locker rooms are accessible with the obligation to disinfect surfaces regularly.