COVID-19 preventive measures

DJI 0561
DJI 0561

Update the 2021-03-15 at 09:49

2020-21 ski season: a new and safe offer

On October 16th, the Quebec Ski Area Association (ASSQ) released its plan of operation for ski resorts approved by the government and public health. You can download their press release or view the table below which summarizes the main recommendations.

Compliance with all following measures that are put in place is a shared responsibility between the resort and our customers—we thank you in advance for your precious cooperation.

Starting March 8th, Mont-Orford will be in Orange zone

The situation around covid-19 is evolving. Visitors are encouraged to visit this page regularly for the latest information and updates.

Face covering

Orange and red zone

Wearing a mask or face covering over the nose and mouth is mandatory in buildings and chalets that are enclosed and/or partially covered. This applies to all individuals 10+ years of age. In addition, covering the face should be practiced in any situation where the recommended 2m distancing is compromised.

Chairlifts, gondolas and witing line

While waiting in line and riding the lifts, wearing a face covering over the nose and mouth is mandatory at all times for persons 3+ years of age.

Face coverings include: neck warmers, mufflers, balaclavas, or other tight-fitting clothing covering the nose and mouth. The garment should be made of at least 2 layers of close-knit fabric and be large enough to completely cover the nose and mouth.

All other kinds of face covering, like a ski hood with holes, are forbidden.

Curfew

Orange Zone

In the orange zone, the curfew is established at 9:30 p.m. No travel can therefore be tolerated after this time and everyone must remain in their residence.

In collaboration with the ASSQ and public health, it was agreed that all stations must cease their activities at 9:00 p.m. This therefore means that uphill skiing and winter hiking will no longer be permitted from 9 p.m. At this time, you must be in your vehicle and ready to leave the station while ensuring that by 9:30 p.m. you will be back at your residence.

Red Zone

As of Saturday, January 9th, all of Quebec must respect a curfew established at 8:00 p.m. No travel can therefore be tolerated after this time and everyone must remain in their residence.

In collaboration with the ASSQ and public health, it was agreed that all ski resorts must close their doors and cease their activities at 7:30 p.m. Therefore this means that unfortunately, uphill hiking and nigth hiking will no longer be allowed from from 7:30 p.m. At this time, you must be in your vehicle and ready to leave the station while making sure that by 8:00 p.m. you will be back at your residence.

Interregional travel

Orange and red zone

Mont-Orford would like to reiterate the government's directive which does not encourage interregional travel, particularly to or from red alert zones. However, these trips are not prohibited.

Visitors must respect the measures in place in their region at all times. For example, a skier coming from a city in the red zone will be able to enjoy the ski slopes with us as we are currently in the orange zone. However, they are not allowed to use the services and facilities of the resort (such as restaurant, equipment rental, snow school, etc.) as indicated in the table above.

We appeal to the good faith of all ski visitors and would like to point out that a collective effort is essential to end this pandemic and enable us all to practice our favourite sport.

Chairlifts

Orange and red zones

The capacity of the chairlifts has been modified to allow 50% of the capacity of each lifts, in the red zone as in the orange zone. Except for the gondolas.

Obviously, families living under the same roof can embark without restriction as always!

Details:

  • Capacity in chairs for 4 people: 2 people per chair.
  • Capacity in chairs for 6 people: 3 people per chair.
  • Capacity in 3-person chairs: 1 person per chair.
  • Capacity in 2-person chairs: 1 person per chair.
  • Capacity in the gondola: 2 people per gondola.

Waiting time at the lifts

To ensure your safety and the one of our employees, the capacity at the mountain is controlled at all times. However, it is possible that during snowstorm days, good skiing conditions day or Holidays, the traffic might be greater than usual.

To help us reduce waiting time at the lifts, we invite you to ski mostly with your family or with your “COVID-19 bubble”.

Thank you for understanding!

Ski Chalet

Orange and red zone

In the orange and red zones, the ski chalet can be used as a refuge for a period of 15 minutes. It is therefore possible to come and warm up, change inside and use the bathrooms, for a limited period of time.

Food and drinks

It is forbidden to eat inside the chalet. No food or drink will be tolerated inside, even for a snack.

Personal effects in the chalet

We strongly recommend that you get ready to ski in at car as much as possible.

For families or people who would need to get ready indoors, it will be possible to do so ideally in 15 minutes. Wooden lockers specially designed to leave your bags will be available to customers, but no bags or personal effects should be lying around on the floor or under the tables.

Restaurant

Orange zone

In the orange zone, indeed, restaurants can open their doors.

However, due to the complexity of managing the restaurants and the dining rooms, we will only keep our take-out service on the outdoor terrace. At the moment, the sale of alcohol is not yet authorized.

Please do not bring your own alcoholic drinks to the resort site.

Red zone

In the red zone, all restaurants will unfortunately be closed.

But we now offer hot beverages on the outdoor terrasse and a take out menu on the terrasse as well! Please note that we don't offer alcoholic beverage.

Please do not bring your own alcoholic drinks to the resort site.

Snow School

Orange zone

In the orange zone, the snow school will be operating. Customers will have access to group or private lessons.

Riders aged 3+ years must wear a face covering over their nose and mouth in queues and during lessons. Wearing ski goggles is recommended.

More details soon.

Occasional childcare

Occasional childcare will not be offered this year.

Red zone

The Snow School can now offer a quantity of private lessons as well as small group lessons. Visit our website for more information.

Equipment rental

Orange and red zone

In the orange and in red zone, equipment rentals are available. Details are on our website.

Certain conditions may apply.

Ticket office

Orange and red zone

Daily web tickets will be on sale during the season, but may be limited or not available depending on the day, ridership and conditions. The quantity of ticket will be known in advance, but may vary without notice.

Visite our website for more information about ticket quantity.

Schedule

Orange and red zone

The chairlift schedule will remain the same: 8:30 AM to 3:45 PM (last ascent).

Locker rental

Orange and red zone

Daily locker rentals will not be available this year.

Ski locker

Ski and boot locker rentals will be offered, but with a fewer available units.

COVID-19 symptoms

We rely upon our customers to do their part in ending this pandemic. If you have one or more symptoms of COVID-19, it is forbidden to come to the station in order to ensure the health and safety of our customers and our employees

Usual sanitary measures

Regardless of the alert levels, certain health measures are mandatory at all times:

  • Distancing of 2 meters in all areas frequented by skiers and snowboarders;
  • Wearing a face covering indoors;
  • Wearing a neck warmer or hood covering the nose and mouth while outdoors for all visitors aged 3+ years;
  • Frequent hand washing.

Equipment cleaning and disinfection

Orange and red zone

The station will disinfect all high contact surfaces on a regular basis (door handles, ramps, counters, tables, chairs, etc.) as well as outdoor surfaces and equipment (street furniture, ramps, poles, ski lifts, ski racks, etc.).

COVID-19 pledge

Any individual or group of individuals who does not respect one of the instructions relating to the sanitary measures put in place by Mont-Orford concerning COVID-19 will have to leave the premises at the request of the staff, without reimbursement

  • Feb26 consignessanitaires tableau ang redandorangezone

Group 2 Copy 2 Created with Sketch.

You have a question?

Group 2 Copy 2 Created with Sketch.

Your satisfaction is important to us! Write us or call us for more information: 819-843-6548 ext. 8308.