RFID card - operation

Yes. Your card is good for many seasons. If you have a Mont-Orford RFID card, regardless of what it contains (ticket or season pass), it will be recharged automatically during your online purchases. So if you buy a season pass for the next season, it will end up on your card. So keep it safe until next season!

As you must have your RFID card with you to access the mountain, go to the customer service counter with an identity card, we can give you a new card. You will not lose any tickets or subscriptions that were on your card.

We offer you your first magnetic card, however a $5 fee will apply if your card has been lost or stolen.

Go to the customer service counter with an identity card, we can give you a new card. You will not lose any tickets or subscriptions that were on your card.

In the event of a problem with use, go to customer service with the card in question. If your card is broken as a result of misuse, you will need to get a new card (fees will apply). If your card is faulty, it will be replaced free of charge.

Yes. It is possible to have several types of products on your menu. Our system ensures that once at the station, your priority product will be scanned.

Thus, if you have a 5-day - Week subscription and a multi-visit card, when you come during the week, it is your subscription that will be detected and if you come on the weekend, it will be your multi-visit card.

Yes. Once you have your RFID card in hand, however, we advise you to recharge your card online in order to hit the slopes more quickly!

If the gate does not open, step back slightly and try again by positioning your card closer to the reader. Otherwise, step away from the line and a member of our team will be available to help you outside.

• In the hall of the main chalet (3 terminals, including 1 dedicated to L'Est Go cards)
• Outside at the site entrance
• At P6
• Outside, near the hybrid lift

You must put your card in your coat (not in the pockets of your pants), in one of the pockets on the LEFT side.

• Pocket on the arm
• Chest or front pocket
• Regular side pocket

The card should be the only item in your pocket, isolated from your cell phone, other RFID card and electronic device. Avoid contact with metal objects and above all, do not make a hole in your card.

No. Subscriptions and day tickets for uphill skiing and winter hiking do not work with the RFID card system at the moment.

Alpine ski passholders who wish to obtain their uphill skiing and winter hiking pass must go to the customer service counter to pick up their card, in addition to their RFID card.

For those who wish to purchase a daily ticket or an uphill skiing and winter hiking pass, you can make the purchase online and go to the box office to pick up your ticket or pass.